1. Scope
This policy applies to tickets sold by [LEGAL ENTITY NAME] for HUF editions, unless an edition offers more generous terms at checkout. Effective from [DATE]. It does not replace your legal rights.

2. If your plans change
If your plans change, email us at least seven calendar days before the event date for a full refund of the ticket price, taxes and mandatory fees collected with the booking. Within seven days of the event, voluntary cancellations and no-shows are not refundable, except where required by law.

3. Mumbai cancellation cutoff
For Mumbai 2026, send your cancellation request by 11:59 pm IST on 7 November 2026 to qualify under the advance-cancellation rule.

4. Transferring your ticket
You are entitled to one name transfer at no charge if you contact us at least 48 hours before the published event start time. The new attendee must meet the ticket’s entry and eligibility conditions. The transfer is valid only after our written confirmation. Selling a ticket above its original price is not permitted.

5. If HUF cancels
If we cancel an edition without holding it, we will refund the ticket price, taxes and mandatory fees collected with the booking. We will contact ticket holders with the process. You will not be required to accept credit for another event instead of a refund.

6. Postponement or significant change
If the event moves to a different date or city, or we remove a core paid inclusion, affected ticket holders will have a choice: accept the change or request a full refund of the affected ticket booking. We will provide at least seven calendar days to choose. If we announce the change within seven days of the event, the choice remains open until seven days after our notice. Not replying does not count as accepting a replacement date.

7. Individual programme changes
A change to one speaker, session or running order does not automatically qualify for a refund if the event remains substantially as sold. If a named appearance or activity was expressly sold as a core paid inclusion, we will offer a suitable remedy, including a refund where appropriate. Legal rights remain unchanged.

8. Safety closure or interruption
If the event is stopped early for safety or other reasons, we will assess what was delivered and what was lost, then offer an appropriate refund or other remedy. Any event credit requires your agreement. Statutory rights still apply.

9. Entry refused or attendee removed
A person refused entry or removed for a substantiated serious breach of the published entry or conduct rules is not ordinarily entitled to a refund. We will review disputed decisions. If entry is wrongly refused by us, we will provide an appropriate remedy, including a refund.

10. How to request a refund
Email connect@thehumanupgradefest.com from your booking email address. Include your booking reference, edition, ticket quantity and reason for the request. Do not send card numbers, payment passwords or one-time passwords.

11. Refund processing
We acknowledge requests within 48 hours. After approval, we initiate the refund to the original payment method within ten working days and send a payment reference. Your bank or payment provider controls when the credit appears. If the original method is unavailable, we will agree a secure alternative with you.

12. Duplicate or failed payments
If money was taken twice or payment was debited without a confirmed ticket, contact us with the transaction reference. We will work with the payment provider to reconcile the payment and refund any amount not owed.

13. Other expenses and purchases
Travel, accommodation and independent exhibitor purchases are separate from your event ticket. Ask those providers about their terms. HUF does not automatically reimburse those costs, without limiting any liability or compensation owed under applicable law.

14. Business bookings
Exhibitor, sponsor and contributor cancellations are governed by their signed agreements. This attendee ticket policy does not set those commercial terms.